Customer Success Manager (Healthcare/Compliance)

TL;DR

Senior Customer Success Manager (Healthcare/Compliance): Managing strategic relationships for enterprise occupational health and compliance accounts, ensuring maximization of value for Immuware with an accent on driving long-term retention and growth. Focus on aligning technology with customer's clinical and compliance needs and advocating customer feedback for product roadmap.

Location: Remote (US). This job is open to candidates authorized to work in the US and located within US borders.

Salary: $70,000–$75,000 OTE

Company

hirify.global simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships, empowering millions of professionals, employers, and regulators.

What you will do

• Build deep partnerships with C-level and clinical stakeholders, acting as a consultant to align Immuware with organizational goals.
• Identify opportunities for account expansion, upselling, and cross-selling, partnering with Sales to increase Net Revenue Retention (NRR).
• Develop customized success plans and monitor health indicators, proactively intervening to mitigate churn risk.
• Act as the "Voice of the Customer" for the product team, translating client feedback into actionable insights for the product roadmap.
• Manage complex customer challenges by coordinating with Support and Engineering, resolving high-stakes issues.
• Become an expert in the Immuware platform and occupational health landscape, educating customers on best practices.

Requirements

• 3+ years in Customer Success or Account Management, specifically managing large, complex enterprise accounts.
• Proven ability to influence and align C-level executives and senior organizational leaders.
• A track record of driving revenue through renewals and expansion opportunities.
• Exceptional negotiation and presentation skills, explaining complex concepts simply.
• Proficiency with CRM platforms (Hubspot) and Customer Success tools (Gainsight, ChurnZero, or similar).
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Professional development allowance for continuous growth.
• Flexibility for balancing work with life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
• For US Employees: 401K with company matching, and financial planning education.
• For US Employees: Choice of HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for employees and dependents.
• For US Employees: Lifestyle Spending Account (LSA) for personal well-being.
• For LATAM Employees: 100% covered health insurance premiums with national and international coverage.
• For LATAM Employees: hirify.global Flex Club with monthly points and exclusive discounts.
• For LATAM Employees: 100% company-paid life insurance policy.