TL;DR

Customer Success Manager (HealthTech): Building and optimizing strategic relationships for enterprise occupational health and compliance accounts with an accent on driving long-term retention and growth. Focus on aligning technology with clinical and compliance needs, advising executive stakeholders, and identifying expansion opportunities.

Location: Remote - US

Compensation: $70,000–$75,000 OTE

Company

%hirify_global% simplifies workforce compliance management across healthcare, providing innovative technology and strategic partnerships to empower professionals, employers, and regulators.

What you will do

Build deep partnerships with C-level and clinical stakeholders.
Identify opportunities for account expansion, upselling, and cross-selling to drive Net Revenue Retention (NRR).
Develop customized success plans and monitor health indicators to proactively mitigate churn risk.
Act as the "Voice of the Customer" for the Immuware product team, translating feedback into actionable insights.
Manage complex customer challenges by coordinating with Support and Engineering.
Become an expert in the Immuware platform and the broader occupational health landscape.

Requirements

3+ years in Customer Success or Account Management, specifically managing large, complex enterprise accounts.
Proven ability to influence and align C-level executives and senior organizational leaders.
A track record of driving revenue through renewals and expansion opportunities.
Exceptional negotiation and presentation skills, with the ability to explain complex concepts simply.
Proficiency with CRM platforms (Hubspot) and Customer Success tools (Gainsight, ChurnZero, or similar).
Bachelor’s degree or equivalent practical experience.

Nice to have

Experience in Healthcare SaaS or Compliance Technology.

Culture & Benefits

Professional development allowance.
Flexibility for balancing work with life and ample PTO, including paid time off for volunteering, birthday, and new parents.
For US Employees: 401K with company matching, financial planning, HSA, FSA, and traditional insurance options for medical, dental, and vision coverage.
For LATAM Employees: 100% health insurance premiums covered (national and international), %hirify_global% Flex Club with monthly points, and 100% company-paid life insurance.

Customer Success Manager (Healthcare/Compliance)