TL;DR

Customer Support Specialist (HR Tech): Providing first-line support for a Talent Management Suite by answering questions and resolving issues for Benelux customers, with an accent on product knowledge and customer satisfaction. Focus on troubleshooting technical issues, acting as an internal product referent, and contributing to knowledge base projects.

Location: This role is based in Amsterdam, Netherlands, with flexibility to work from home. Remote work is also offered from Paris, France, Germany, Austria, or Poland.

Salary: €37,200 annually

Company

%hirify_global% is a leading Talent Management Suite company empowering HR & People teams with an all-in-one platform for Applicant Tracking, HRIS, and Performance Management.

What you will do

Provide friendly, precise 1st line support via ticketing, video calls, and phone calls for Benelux customers across two product lines.
Become a product expert, serving as the voice of the customer and internal product referent.
Work closely with sales, customer success, tech, and product teams.
Work on side projects, including the Help Center and Internal Knowledge Base.
Provide feedback to the product team to ultimately improve the software.

Requirements

At least 1 year of experience in a customer care/client-facing role.
Fluent in Dutch (C2 level) and fluent in English (B2 level).
Strong technical skills and experience troubleshooting tech issues.
Customer-centric approach with empathy and understanding.
Team player and collaborative attitude.
Adaptable and eager to develop skills.

Culture & Benefits

Flexibility to work from home in the Netherlands or remotely from Paris, Germany, Austria, or Poland.
€1,500 annual training budget plus internal training.
Pension plan, travel reimbursement, and wellness perks.
28 paid holiday days + 2 additional days in 2025.
Ability to work from anywhere for 4 weeks/year.
Inclusive and international work environment.
Apple MacBook and €200 Home Office budget.

Customer Support Specialist (Benelux)