Customer Success Architect (Cybersecurity)

TL;DR

Customer Success Architect (Cybersecurity): Providing strategic technical guidance and expertise to ensure customers achieve maximum value from the hirify.global platform with an accent on designing and optimizing customer solutions. Focus on architecting and deploying enterprise-level security solutions and acting as a trusted technical advisor.

Location: Position located in Leeds, United Kingdom

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform, empowering over 70,000 organizations worldwide to strengthen their security culture.

What you will do

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
• Collaborate with Customer Success Managers (CSMs) to develop tailored solution architectures.
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
• Assist with onboarding, implementation, and optimization of the platform.
• Provide hands-on technical support, troubleshooting, and guidance on best practices.
• Advocate for customer needs by collaborating with Product, Engineering, and Support teams.

Requirements

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.
• Strong technical background with expertise in relevant technologies (e.g., APIs, cloud platforms, security solutions).
• Proven ability to architect and deploy enterprise-level solutions.
• Excellent communication and presentation skills, conveying complex technical concepts.
• Customer-focused mindset with a passion for enabling customer success and strong problem-solving skills.
• Ability to work independently and as part of a team.

Nice to have

• Experience with customer success platforms (e.g., Gainsight, ChurnZero).

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition reimbursement, and certification bonuses.
• Modern, high-tech, and fun work environment.
• Team values radical transparency, extreme ownership, and continuous professional development.
• Welcoming workplace that encourages all employees to be themselves.