TL;DR

NOC Shift Leader: Overseeing operations during assigned shifts, ensuring smooth workflow, managing incidents, and leading the team to maintain high service availability and operational standards. With an accent on incident management, workflow alignment, and 24/7 operations. Focus on coordinating with support teams, improving knowledge base, and providing professional development for engineers.

Location: Onsite in Tel Aviv-Yafo, Israel. Candidates must be authorized to work in Israel on a full-time basis without the need for current or future visa sponsorship.

Company

%hirify_global% Interactive is an industry leader in content and technology solutions for online Real Money Gaming (RMG), offering full-service solutions across iLottery, iGaming, and Online Sports Betting.

What you will do

Lead and supervise shift operations, ensuring alignment with procedures and efficient workflow.
Monitor infrastructure, applications, and services to maintain performance and availability.
Act as the primary point of contact for the shift, handling user problems and coordinating with support teams.
Handle incident management end-to-end: detection, analysis, notification, resolution, and documentation.
Maintain and improve the NOC knowledge base and processes to drive continuous improvement.
Provide training, coaching, and professional development support for NOC engineers.

Requirements

Experience in a NOC environment with proven shift management or leadership skills.
Strong technical troubleshooting and problem-solving abilities.
Excellent interpersonal and communication skills in English (verbal and written).
Ability to work in 24/7 shifts, including nights, weekends, and holidays.
Strong organizational skills and attention to detail.

Nice to have

Experience with monitoring, logging, and incident management tools.
Knowledge of SQL or scripting.

Culture & Benefits

Company mission to "bring joy to life through the power of play".
Values centered on "All about the Player", "Talent Unleashed", and "Collective Brilliance".
Commitment to "Good Business Good Citizen" practices.
Work in a highly regulated environment, operating in over 340 gaming jurisdictions.
Mandatory background screening and regulatory approvals, including criminal background checks and licenses.