TL;DR

Customer Success Specialist: Providing scaled coverage for customers without a Named Customer Success Engineer with an accent on driving adoption, outcomes, and growth for %hirify_global% Data Cloud (VDC) and related offerings. Focus on monitoring data risk and vulnerabilities, facilitating success sessions, and managing churn risk.

Location: Office Based

Salary: $90,300—$207,700 USD (depending on location)

Company

%hirify_global% is the #1 global market leader in data resilience, providing data resilience through data backup, data recovery, data portability, data security, and data intelligence.

What you will do

Monitor data risk and vulnerabilities using telemetry and recurring touchpoints; conduct platform health checks and report trends.
Plan and facilitate success sessions and QBRs; review business outcomes and align them to product adoption; highlight ROI achieved and potential gains.
Manage churn risk by building proactive protection plans; advocate for customers.
Identify and articulate expansion opportunities; review consumption trends; schedule expansion checkpoints.
Connect adoption recommendations across VDC and adjacent offerings to maximize resilience, visibility, and orchestrated recovery outcomes.
Collaborate with Sales, Marketing, and CSEs to execute scaled campaigns and journeys that increase utilization, adoption, and customer health.

Requirements

2–5 years in Customer Success operations or Program Management, ideally within data protection or cyber-resilience solutions.
Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; MBA preferred with prior experience at a technical company.
Proficiency with digital CS platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo), and scaled journey execution; familiarity with CRM (e.g., Salesforce) and BI/reporting is a plus.
Working knowledge of %hirify_global% offerings: %hirify_global% Data Cloud and at least one of %hirify_global% Backup & Replication, %hirify_global% ONE, %hirify_global% Recovery Orchestrator, %hirify_global% Backup for Microsoft 365, or Kasten by %hirify_global%.
Strong analytical skills to interpret telemetry, health scores, and consumption data; ability to translate insights into clear success plans and actions.
Effective communication and stakeholder management skills; comfortable collaborating across Sales, Marketing, and Customer Success functions.

Culture & Benefits

Unlimited paid time off, plus 3 global %hirify_global%e Days for self-care.
Medical, dental, and vision coverage from day one.
Mental health support, therapy sessions, and digital wellness tools.
401(k) retirement plan with matching contributions up to annual limits.
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms and mentoring.