TL;DR

Technical Support Consultant (LATAM): Delivering outstanding customer support via emails and building strong customer relationships with an accent on handling sensitive customer data with care and security. Focus on maintaining a deep understanding of client solutions and communicating with developers and cross-functional specialists in a fast-changing environment.

Location: Fully remote (LATAM)

Company

%hirify_global% is a global Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support globally.

What you will do

Deliver outstanding customer support via emails.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Maintain deep understanding of client solutions and meet KPIs.
Communicate with developers and cross-functional specialists.

Requirements

Excellent Spanish and English communication skills (C1, both written and spoken).
At least 6 months of experience in technical support.
Experience working in a startup environment.
Experience working with software products or platforms.
Ability to work with minimal documentation and operate in a fast-changing environment.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

Experience with CRM systems.

Culture & Benefits

Flexible schedule and opportunity to cooperate fully remotely.
Inclusive international environment and compensation in USD.
Balance between project workload and personal time, with internal health policy.
Responsive leadership interested in development and long-lasting cooperation.
Culture built on trust, with no time-tracking requirements.

Technical Support Consultant (LATAM, remote)