TL;DR

Customer Success (AI): Driving the adoption of the %hirify_global% platform for rapidly growing customers across EMEA, spanning core speech models, creative tools, and Agents. Focus on scaling customer success motions to a large book of business and turning technical success into durable revenue growth.

Location: Remote

Company

%hirify_global% is a research and product company defining the frontier of audio AI.

What you will do

Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying %hirify_global% across web, mobile, and backend systems.
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.
Own commercial outcomes across a defined portfolio of approximately 80 accounts, measured by Gross Revenue Retention and Net Revenue Retention.
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership.

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
Must speak a second European language.
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
Familiarity and experience with building and deploying AI agents.
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs.
Strong understanding of the EMEA market landscape and cultural nuances.

Nice to have

Experience in audio AI space.

Culture & Benefits

Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Proactively supports professional development through an annual discretionary stipend.
Annual discretionary stipend to meet up with colleagues each year, however you choose.
Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Monthly co-working stipend if you’re not located near one of our main hubs.

Customer Success - EMEA - Corporate (AI)