Strategic Implementation Consultant (Hospitality Tech)

TL;DR

Strategic Implementation Consultant (Hospitality Tech): Leading end-to-end onboarding and implementation for strategic and enterprise clients in the Benelux market with an accent on delivering a white-glove, high-touch experience. Focus on go-lives, on-site training, and support to ensure clients are engaged and satisfied.

Location: Ghent, East Flanders, Belgium. Remote options are available.

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Lead end-to-end onboarding and implementation for strategic and enterprise clients.
• Deliver a white-glove, high-touch experience.
• Plan, coordinate, and execute go-lives, on-site training, and support.
• Act as a trusted product and technical advisor.
• Partner with Sales, Customer Success, and Support teams to resolve escalations.
• Maintain clear implementation documentation and process guides.

Requirements

• Experience in B2B, client-facing roles.
• Background in hospitality, retail, or project management.
• Fluent in Dutch and French (spoken & written).
• Strong communication and presentation skills.

Nice to have

• Experience with POS or SaaS platforms.
• Understanding of SaaS customer lifecycle and sales processes.

Culture & Benefits

• Work with top experts supporting our Strategic hospitality clients - ability to travel internationally.
• High autonomy, flexible work culture, and remote options.
• Build and support high-traffic, global-scale products.
• Access to modern tech, continuous learning, and career growth.
• Competitive benefits & perks, including equity.
• Be part of a fast-growing, inclusive, high-impact tech company.