TL;DR

Render Wrangler (GameDev): Ensuring the render farm operates efficiently and at peak capacity, providing support to production artists and troubleshooting render farm issues. Focus on identifying patterns of farm failure, resolving render error codes, and providing support across multiple locations.

Location: Provide support across multiple locations, including standard business hours in both Spain and Australia. Ensure availability for weekend support as part of a rotating or scheduled coverage plan.

Company

%hirify_global% is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling.

What you will do

Ensure the render farm operates efficiently and at peak capacity, tracking and prioritising jobs, and providing support to production artists.
Troubleshoot render farm issues, identify failure patterns, and provide clear reporting.
Manage per-project render management, including farm job monitoring and hardware troubleshooting.
Research and identify root causes of render error codes and resolve or escalate as required.
Troubleshoot application and systems issues for pipeline issues, providing support for artist application issues and general office admin.
Organise and manage the provision of hardware for the RenderFarm, assessing the suitability of hardware resources.

Requirements

Tertiary qualifications in IT or Computer Science (or equivalent industry experience).
At least 2 years’ experience working in a similar role (IT servers, workstations) including Desktop & Server support in Windows & Linux.
Help desk ticket management and escalation experience.
Intermediate level skills in Python and shell (Bash) with Javascript a plus.
Experience with Media & Entertainment rendering (Katana, Arnold, Tractor) and other production VFX applications (Maya, Yeti, etc).
Ability to work independently with minimal supervision while remaining organised and consistently meeting deadlines.

Culture & Benefits

Industry leading studio space complete with a cinema, quiet room, Zen Garden, games room, and state of the art animation facilities.
Breakfast is served daily.
Hybrid approach to work with flexible work from home days on offer.
Career development is important with training and support opportunities.
Access to mental health resources and free counselling via Employee Assistance Provider.
Holistic wellbeing support through discounted health insurance.