TL;DR

ITSM Practice Specialist: Improve IT Service Management practices, define new strategies and solutions, and translate business requirements into executable processes based on ITIL. Focus on improving existing practices and implementing new ITSM strategies and solutions with a high degree of collaboration across teams.

Location: London, United Kingdom

Company

%hirify_global% provides payment technology and software solutions.

What you will do

Engage in ITIL strategy discussions to create rich employee experiences with ITSM practices and tools.
Develop frameworks that comply with Business Technology Standards and integrate with all ITSM practices.
Ensure ITSM processes are aligned across the organization and follow ITIL best practices.
Promote awareness and adoption of ITSM practices and tools across the enterprise.
Provide feedback on the effectiveness and efficiency of processes, teams, tools, and partners.
Create clarity for the Service Enablement Alignment & Strategy Office team in ambiguous situations.

Requirements

6+ years of ITSM practice experience.
Strong background in cloud and ITSM software for enterprise.
Strong technical aptitude with excellent visual and verbal communication skills.
Ability to build trust and work collaboratively with leadership and stakeholders.
Strong oral and written communication skills.
ITIL v3 fundamentals certification or higher.

Nice to have

BS or higher in Computer Science, Engineering, or related technical experience.

Culture & Benefits

Growth mindset encouraged.
Environment where everyone feels empowered to bring their authentic selves.
Customer-obsessed focus to build what stakeholders need.
Willingness to take risks and learn from failures.
Positive, inclusive, and collaborative work environment.

Itsm Practice Specialist