Customer Success Manager (SASE)

TL;DR

Customer Success Manager (SASE): Managing customer accounts and ensuring their success with hirify.global' cloud networking and security solutions, with an accent on driving adoption, managing renewals, and identifying upsell opportunities. Focus on building strong customer relationships, understanding business needs, and orchestrating post-sales activities to maximize value and retention.

Location: Must be based in Japan

Company

hirify.global is a product company that converges enterprise networking and security into a centralized, global, cloud-delivered service, pioneering the SASE market.

What you will do

• Manage assigned accounts to ensure customer health, retention, and growth.
• Develop strong relationships with key customer stakeholders and internal teams.
• Orchestrate post-sales activities, including QBRs, renewals, and upsells.
• Inspire and support customer adoption and expansion of Cato's technology.

Requirements

• Candidates must be based in Japan
• 5+ years of experience in Customer Success or sales at a high-growth SaaS or technology vendor.
• Solid command of English language (written and spoken).
• Excellent customer communication and presentation skills.
• Ability to understand customer needs and find sustainable solutions.
• Well-organized and effective in a fast-paced, geographically distributed environment.

Nice to have

• Exposure to networking or security software solutions.
• Additional languages.

Culture & Benefits

• Work in a hypergrowth global organization with a geographically distributed team.
• Opportunity to join a company building a cutting-edge enterprise network and secure cloud platform.
• Focus on curiosity, creativity, and empathy in customer interactions.