Technical Account Manager (Igaming)

TL;DR

Technical Account Manager (Igaming): Supporting and managing client integrations to ensure smooth onboarding and ongoing operation across the hirify.global Sportsbook Platform with an accent on proactively identifying issues and coordinating with technical teams. Focus on ensuring timely, high-quality solutions and maintaining system stability under heavy traffic.

Company

hirify.global is an international technology company with software development expertise in iGaming, fintech, and martech.

What you will do

• Process and resolve client queries, acting as the first line of technical support.
• Analyze client requirements and translate them into actionable tasks for the development team.
• Maintain and monitor the technical infrastructure to ensure stability and uptime.
• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients.
• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues.

Requirements

• English: B2 level, Russian: B2/C1 level
• Solid understanding of API communication and reading log files.
• Good command of HTML, CSS, and knowledge of web performance and SEO principles.
• Basic knowledge of Quality Assurance practices and Figma.
• Strong analytical, organizational, and communication skills.

Nice to have

• Experience or knowledge of the iGaming/Sportsbook industry.
• Confident use of browser DevTools for troubleshooting and diagnostics.

Culture & Benefits

• Comprehensive Mental Health Programme.
• Private insurance (depending on contract type).
• Paid gym memberships.
• Free English lessons (online).
• +1 day off per calendar year.
• Referral program rewards.
• Upskilling, internal workshops, and participation in professional conferences and corporate events.