TL;DR

Customer Success Development Representative (SaaS): Shaping customers’ initial experience post-purchase by scheduling onboarding sessions with the Customer Success team. Focus on understanding customer needs, positioning the value of onboarding, and setting customers up for long-term success with %hirify_global%. Focus on increasing engagement with new paying customers to ensure successful onboarding team connections.

Location: Must be comfortable working US business hours: Monday–Friday, remotely

Company

%hirify_global% is a TLV-based startup on a mission to change the work experience for deskless employees through its business management platform.

What you will do

Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session.
Manage your pipeline in HubSpot CRM, keeping records accurate and up to date.
Review customer details in HubSpot to understand their business and tailor conversations.
Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs.
Partner closely with the Customer Success onboarding team to share feedback and improve processes.
Increase engagement with new paying customers to ensure successful connection with the onboarding team.

Requirements

High motivation, strong work ethic, and a willingness to learn.
Comfort speaking with customers over the phone and building rapport.
Strong communication skills and the ability to follow a script while sounding natural and confident.
Ability to understand customer needs and explain the value of onboarding clearly.
Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM.
A quick learner who thrives in a fast-paced startup environment.

Culture & Benefits

Ongoing training and development provided as a long-term investment in team members.
Platform helps businesses communicate, operate, and manage their deskless workforce effectively.
Passionate, driven, and focused on delivering real value to customers.
Enjoyable work environment with weekly happy hours and holiday parties.
Committed to creating a supportive, inclusive environment where everyone can thrive.

Customer Success Development Representative (Saas)