Customer Success Development Representative (Saas)

TL;DR

Customer Success Development Representative (SaaS): Shaping customers’ initial experience post-purchase by scheduling onboarding sessions with the Customer Success team. Focus on understanding customer needs, positioning the value of onboarding, and setting customers up for long-term success with hirify.global. Focus on increasing engagement with new paying customers to ensure successful onboarding team connections.

Location: Must be comfortable working US business hours: Monday–Friday, remotely

Company

hirify.global is a TLV-based startup on a mission to change the work experience for deskless employees through its business management platform.

What you will do

• Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session.
• Manage your pipeline in HubSpot CRM, keeping records accurate and up to date.
• Review customer details in HubSpot to understand their business and tailor conversations.
• Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs.
• Partner closely with the Customer Success onboarding team to share feedback and improve processes.
• Increase engagement with new paying customers to ensure successful connection with the onboarding team.

Requirements

• High motivation, strong work ethic, and a willingness to learn.
• Comfort speaking with customers over the phone and building rapport.
• Strong communication skills and the ability to follow a script while sounding natural and confident.
• Ability to understand customer needs and explain the value of onboarding clearly.
• Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM.
• A quick learner who thrives in a fast-paced startup environment.

Culture & Benefits

• Ongoing training and development provided as a long-term investment in team members.
• Platform helps businesses communicate, operate, and manage their deskless workforce effectively.
• Passionate, driven, and focused on delivering real value to customers.
• Enjoyable work environment with weekly happy hours and holiday parties.
• Committed to creating a supportive, inclusive environment where everyone can thrive.