Senior Customer Experience Manager

TL;DR

Senior Customer Experience Manager: Supporting the development, implementation, and continuous improvement of customer experience strategy with an accent on driving a customer-centric culture across company. Focus on designing, developing and implementing creative and innovative products and services to drive customer satisfaction and efficient digital experience.

Location: Krakow

Company

hirify.global believes that human creativity empowers technology that matters, providing a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

What you will do

• Support the development and execution of the strategy for the customer experience and design function.
• Oversee the design and implementation of service, experience and design processes, policies and procedures that support a customer-centric culture.
• Work closely with cross-functional departments to ensure that customer feedback is integrated into all product and service decisions.
• Work collaboratively with other departments, including marketing, sales, and operations, to ensure optimal customer engagement.
• Analyze customer feedback data to identify key insights and areas for improvement.
• Identify and implement technology solutions to enhance the customer experience.

Requirements

• min. 5 years of experience in Manager position.
• Excellent analytical skills with the ability to use customer feedback data to drive business decisions.
• Customer experience design principles and practices.
• Familiarity with customer service platforms, applications, and technologies.
• Business Acumen
• Fluent written and spoken English

Culture & Benefits

• Avenga provides equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic.
• Committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth.
• Bringing together people from different backgrounds and experiences, building a workplace where everyone feels free to be themselves while honoring the boundaries of others.

Hiring process

• Send your application to explore how we can grow together.
• The team reviews every application with curiosity and care.
• Meet the Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.