TL;DR

Senior Customer Experience Manager: Supporting the development, implementation, and continuous improvement of customer experience strategy with an accent on driving a customer-centric culture across company. Focus on designing, developing and implementing creative and innovative products and services to drive customer satisfaction and efficient digital experience.

Location: Krakow

Company

%hirify_global% believes that human creativity empowers technology that matters, providing a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

What you will do

Support the development and execution of the strategy for the customer experience and design function.
Oversee the design and implementation of service, experience and design processes, policies and procedures that support a customer-centric culture.
Work closely with cross-functional departments to ensure that customer feedback is integrated into all product and service decisions.
Work collaboratively with other departments, including marketing, sales, and operations, to ensure optimal customer engagement.
Analyze customer feedback data to identify key insights and areas for improvement.
Identify and implement technology solutions to enhance the customer experience.

Requirements

min. 5 years of experience in Manager position.
Excellent analytical skills with the ability to use customer feedback data to drive business decisions.
Customer experience design principles and practices.
Familiarity with customer service platforms, applications, and technologies.
Business Acumen
Fluent written and spoken English

Culture & Benefits

Avenga provides equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic.
Committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth.
Bringing together people from different backgrounds and experiences, building a workplace where everyone feels free to be themselves while honoring the boundaries of others.

Hiring process

Send your application to explore how we can grow together.
The team reviews every application with curiosity and care.
Meet the Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.