Vice President Of Customer Success (ERP)

TL;DR

Vice President Of Customer Success (ERP): Leading a customer-first organization and executing customer success strategies that drive renewals, ARR growth, and customer advocacy. Focus on building high-performing teams, modern playbooks, and engagement models that directly influence company-wide growth.

Location: 100% remote and global. Live your best life wherever that may be.

Salary: CAD $200,000 - CAD $250,000

Company

hirify.global helps social benefit organizations, including nonprofits, school boards, and government agencies, reach their full potential through technology.

What you will do

• Develop and execute a customer success strategy that enhances engagement, retention, and expansion.
• Lead and mentor a team of CSMs, ensuring they have the tools and processes to drive measurable impact.
• Own customer health metrics, proactively identifying risks and opportunities for growth.
• Drive revenue expansion through upsells and cross-sells, ensuring a structured approach to growing ARR.
• Collaborate cross-functionally with Sales, Product, and Support, aligning teams for a seamless customer journey.
• Create and implement scalable playbooks and engagement models to improve operational efficiency.

Requirements

• Minimum of 15 years of experience in customer success, account management, or a related field.
• 15+ years in a leadership role (Sr Director, VP, SVP, COO), managing a team of CSMs.
• Proven track record of revenue growth through renewals, upsells, and customer expansion.
• Experience in SaaS and subscription-based business models.
• Experience with ERP solutions and their role in customer operations.
• Expertise in Salesforce (required) and familiarity with customer success tools.

Nice to have

• Experience in private equity-backed or high-growth SaaS companies.
• Strong account management background alongside customer success expertise.
• Hands-on experience with Salesforce.

Culture & Benefits

• We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it.
• Flexible work hours.
• Dedicated to your growth with consistent and meaningful feedback.
• Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics.
• Stipend to help set up your ideal home office.
• Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!