TL;DR

Senior QA Automation Lead (IVR): Leading QA activities for IVR and contact center technologies with an accent on test planning, automation framework implementation, and defect management. Focus on defining test strategies, driving root cause analysis, and mentoring QA engineers in an Agile environment.

Location: 100% Onsite at Charlotte, NC or New York, NY, United States. Basic relocation package available to the United States.

Company

%hirify_global% is a global IT services and consulting company that delivers digital transformation solutions.

What you will do

Lead QA activities including test planning, execution, defect management, and reporting.
Define and implement test strategies and automation frameworks.
Drive root cause analysis and ensure high-quality deliverables.
Collaborate with cross-functional Agile teams.
Mentor QA engineers and enforce best testing practices.

Requirements

5–8 years of overall QA experience with strong focus on functional and automation testing.
3+ years of experience leading QA efforts.
Strong hands-on experience with test automation frameworks (Selenium, TestNG, Cucumber) and tools (JIRA, TestRail, Octane).
Experience with REST API automation (RestAssured, Postman, SoapUI) and CI/CD pipelines (Jenkins, GitHub Actions), version control (Git, Bitbucket).
Experience testing IVR applications within the telecommunications/contact center domain.
Familiarity with speech and DTMF systems, CTI, and agent functionalities, and prior experience using Cyara for IVR testing.

Nice to have

Exposure to self-healing test automation and AI-driven QA approaches.
Experience with performance testing tools (JMeter, LoadRunner).
Understanding of DevOps / QAOps practices and cloud platforms (AWS or Azure).
ISTQB or equivalent QA certification.