TL;DR

Weekend Technical Support Engineer (iGaming): Providing customer service and technical support to clients on weekends, ensuring adherence to SLAs and escalating issues. Focus on troubleshooting product malfunctions and relaying customer feedback for continuous improvement.

Location: Fully remote. Ideally to be based in Central Europe timezone.

Company

%hirify_global% is reshaping the iGaming world with its remote-first approach, creating slot games with captivating features and stunning designs released every two weeks.

What you will do

Deliver outstanding customer service to clients on weekends via Skype, JIRA Service Desk, and email.
Ensure adherence to strict SLAs for response and resolution times.
Analyze and troubleshoot product malfunctions, providing clear guidance to users.
Identify customer needs and offer assistance with specific product features.
Collect and relay customer feedback to internal stakeholders for continuous improvement.

Requirements

Previous experience in a customer support or technical support role is advantageous.
Familiarity with help desk software and remote support tools is a plus.
Fluency in English is essential; additional languages are a bonus.
Strong communication and problem-solving skills.
Ability to remain patient and professional, especially when handling complex or challenging cases.

Culture & Benefits

100% remote-first company, offering a best-in-class remote experience.
Competitive package.
Career growth opportunities.
Zestful working environment and knowledge-sharing opportunities.
Dynamic culture surrounded by industry experts.
Company social events for team bonding.