TL;DR

Customer Returns Manager (Supply Chain): Providing expert assistance in warranty processes for key OEM and distributor accounts, ensuring seamless warranty claims and credit issuance. Focus on leveraging data analytics to drive continuous improvement, optimize financial recovery, and enhance customer experience within RMA processes.

Location: Hybrid (Malaysia, Penang)

Company

%hirify_global% is a major technology corporation leveraging its product portfolio to drive revenue growth and market expansion through strategic sales and marketing efforts.

What you will do

Serve as the primary contact for warranty return and credit requests, ensuring timely and accurate resolution.
Conduct account performance reviews, providing feedback and recommendations for process improvements.
Analyze customer survey data to identify service trends and enhance support relationships.
Oversee and facilitate credit issuance, ensuring compliance with %hirify_global%'s warranty policy and financial controls.
Evaluate customer return and credit requests to minimize unnecessary credit issuance and improve financial recovery.
Utilize data analytics tools to monitor account activity, identify opportunities for process optimization, and implement continuous improvements.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
Minimum 3 years of experience in customer support, account management, or warranty processing within the technology sector.
Proficiency in Mandarin (spoken and written).
Strong proficiency with CRM platforms and data analytics tools.
Proven ability to manage multiple high-value accounts and large-scale credit transactions.
Excellent communication, problem-solving, and organizational skills.

Nice to have

Experience supporting OEM and distributor accounts in a global technology environment.
Advanced skills in Excel, Power BI, or other data visualization software.
Familiarity with RMA processes and credit issuance within the semiconductor industry.

Culture & Benefits

Hybrid work model allowing flexibility between on-site and off-site work.
Opportunities for career advancement and skill development.
Culture that celebrates disciplined execution, creativity, and ambition.