TL;DR

Service Management Specialist: Supporting and governing IT service continuity, operational resilience, and service assurance across enterprise environments with an accent on Disaster Recovery, Business Continuity Management, Incident, Problem, and Change Management. Focus on driving DR planning, leading ITIL processes, and coordinating incident resolution to ensure compliance, availability, and business uptime.

Location: Onsite in Kuala Lumpur, Malaysia

Company

%hirify_global% is a global company that offers Software and Digital Engineering solutions across various domains like Cloud Services, Product Engineering, Data & Analytics, and AI Engineering.

What you will do

Drive Disaster Recovery (DR) planning, testing, coordination, and execution.
Support Business Continuity (BCM) efforts including risk assessment and resiliency planning.
Lead and manage ITIL processes: Incident, Problem, and Change Management.
Coordinate with teams during major incidents to restore services and minimize business impact.
Facilitate Root Cause Analysis (RCA) and follow-up actions for high severity incidents.
Maintain DR documentation, runbooks, and compliance artifacts.

Requirements

3–10+ years in Service Management, BCM, DR, or IT Operations.
Strong knowledge of ITIL processes and enterprise operational workflows.
Experience in Disaster Recovery, Business Continuity Management, and Incident/Problem/Change Management.
Ability to facilitate war-room communications during outages.
Strong documentation, analytical thinking, and stakeholder communication skills.

Culture & Benefits

Hiring professionals based solely on their skills without discrimination based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.