TL;DR

CSM (Customer Success Manager): Drives renewal strategy and cross-product expansion across a dynamic book of accounts, ensuring customer satisfaction and product adoption with an accent on proactive guidance and early risk intervention. Focus on capturing customer insights to influence product roadmap and strategy while collaborating with Sales, Support, and Product teams.

Location: This is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.

Company

%hirify_global% makes device management simple, secure, and Pretty Damn Quick through their products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy.

What you will do

Drive renewal strategy and execution across a shared customer book
Identify usage trends and lead early interventions when risk is detected
Recommend and coordinate cross-product expansions that solve customer pain points
Capture voice-of-the-customer insights to influence product roadmap and strategy
Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

Requirements

2+ years of SaaS/B2B sales experience
Ownership: You take responsibility for projects, drive results, and deliver on commitments
Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
Improvement: You continuously seek opportunities for growth, innovation, and personal development
Experience assisting with or leading with customer demonstrations and contract negotiations

Nice to have

Natural curiosity and proactivity – you have a desire to learn as much as you can about %hirify_global% products and how they can provide added value to sysadmins
Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
Ability to demonstrate skilled discovery leading to uncovering customer opportunity
Excellent pipeline hygiene and attention to detail
Excellent interpersonal skillset, particularly with the ability to build authentic business relationships

Culture & Benefits

4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are

Csm (Customer Success Manager)