Senior Solution Consultant (AI)

TL;DR

Senior Solution Consultant (AI): Designing and presenting complex AI-powered customer experience solutions with an accent on technical expertise in cloud services, APIs, and contact center technologies. Focus on creating customized demos, architectural proposals, and advising C-level decision-makers on business value and technical needs.

Location: Must be based in Brisbane or Sydney, Australia. Legal eligibility to work in Australia is required.

Company

hirify.global is a global product company empowering organizations with an AI-powered Experience Orchestration platform to improve customer and employee experiences.

What you will do

• Build and document reusable solutions leveraging hirify.global solutions, Infrastructure as Code, RESTful APIs, and cloud services.
• Showcase technical expertise by developing and presenting dynamic demonstrations to decision-makers (executives, key stakeholders, and influencers).
• Understand customer strategies to help them drive their business using hirify.global solutions.
• Run workshops with business users to uncover gaps, define projected benefits, and present outcomes.
• Create customized demos and documentation such as Architecture and Solution Design Proposals.
• Maintain up-to-date insights on industry trends and best practices to advise customers throughout the implementation process.

Requirements

• Strong technical knowledge of IT concepts, software standards, database, and networking technologies.
• 5+ years of experience implementing and/or integrating with CRMs, software, or coding.
• Advanced technical knowledge covering associated contact centre technologies (e.g., surveys, quality management, workforce management, IVR, digital engagement, PCI compliance).
• Strong understanding and familiarity with AI concepts such as LLMs, NLUs, and Predictive AI models.
• Experience working with a Cloud or SaaS company.
• Refined presentation skills showcasing presence and gravitas, and ability to facilitate workshops.

Nice to have

• Hands-on experience with REST APIs integrations.
• Experience with programming languages such as JavaScript or Python.
• Hands-on experience with AWS, Salesforce, and/or ServiceNow.
• Familiarity with Infrastructure as Code tools like CloudFormation and Terraform.
• Experience with Agentic AI, Generative AI, Prompt engineering, and Chain of thought (COT).

Culture & Benefits

• Independence to make a larger impact and take ownership of your work.
• Opportunity to deliver and be successful as part of a strong salesforce.
• Emphasis on empathy and collaboration.
• Great benefits and perks, similar to larger tech companies.