TL;DR

Professional Services Program Manager (AI): Leading complex, multi-customer deployment projects for cloud contact center and AI solutions with an accent on day-to-day delivery, scope, and budget management. Focus on driving alignment, managing risks, and ensuring seamless implementation to strengthen customer relationships.

Location: Remote (Canada). Must be willing to travel up to 25% regionally, with some national and international travel possible.

Company

%hirify_global% is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

Lead and manage multiple implementation projects focusing on time, scope, and budget.
Communicate project plans, progress, and status updates to internal staff and customer stakeholders.
Collaborate with project managers and partners for streamlined product implementation.
Identify project risks and implement mitigation plans.
Increase customer satisfaction and deepen client relationships.
Maintain internal applications for implementation projects.

Requirements

5+ years as a Program Manager, Scrum Master, or Technical Consultant.
Heavy experience managing multiple projects across multiple customers simultaneously with little oversight.
Exposure to Artificial Intelligence within Voice and Digital channels.
Contact Center Industry experience highly preferred.
Experience managing implementations of %hirify_global% or other VoIP Call Center solutions (e.g., Genesys, Avaya, Cisco, Aspect).
Bilingual (English and French).
Willingness to travel up to 25% regionally, nationally, and internationally (valid passport required).

Nice to have

Knowledge of SaaS CRM solutions (e.g., Salesforce, Dynamics, NetSuite).
One or more certifications: PMP, PRINCE2, Agile or Kanban related.

Culture & Benefits

Team-first culture that enables innovation, growth, and thriving.
Celebrates diversity and fosters an inclusive environment, empowering employees to be authentic.
Living company values every day.