Account Manager (Travel Tech)

TL;DR

Account Manager (Travel Tech): Building and optimizing long-lasting client partnerships and driving commercial outcomes with an accent on client retention, growth opportunities, and upselling solutions. Focus on strengthening client relationships, coordinating key client initiatives, and advocating for clients internally.

Location: This is a hybrid role based in Amsterdam. Candidates must have legal authorization to work in the European Union and be flexible to travel into countries in EMEA.

Company

hirify.global creates powerful tools for tours, activities, and attractions, serving over 20,000 clients across 90+ countries as the largest reservation software in its industry.

What you will do

• Retain and grow clients by building trust and understanding business goals.
• Proactively manage churn risks and resolve escalations for high-value accounts.
• Act as a consultative partner, identifying and driving adoption of hirify.global’s solutions.
• Identify and close upsell opportunities to contribute to revenue growth.
• Coordinate key client initiatives, aligning with internal stakeholders.
• Advocate for clients internally, influencing feature development based on feedback.

Requirements

• Legal authorization to work in the European Union is required.
• Proficiency in English is required.
• 2+ years’ experience in account management, B2B SaaS, or travel tech is preferred.
• Strong relationship management and commercial acumen.
• Ability to manage risk and retention, including handling escalations.
• Strong project coordination, organizational, and cross-functional collaboration skills.
• Excellent written and verbal communication skills.
• Flexibility to travel into countries in EMEA.

Culture & Benefits

• Global leave benefit including 22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave, and life insurance.
• Pension Plan.
• Central Amsterdam location with commuting allowance for public transport and subsidized lunch.
• Wellness benefits (Headspace subscription & wellness webinars) and educational opportunities.
• Hybrid friendly work environment with work-from-home assistance.
• Multicultural environment with social hours, events, and team-building.