TL;DR

Amazon Seller Central & Shopify Operations Coordinator (Ecommerce): Manages the day-to-day execution of Shopify and Amazon sales channels, focusing on platform operations, issue resolution, and system maintenance. Focus on listings, order flow, customer support coordination, and operational reporting.

Location: Ability to work consistently with PST/PT business hours in a remote team.

Company

%hirify_global% is a company.

What you will do

Maintain and update product listings across Shopify and Amazon, ensuring accuracy and consistency.
Monitor orders, shipment exceptions, and delivery issues, coordinating with fulfillment partners to resolve efficiently.
Respond to customer enquiries via email/helpdesk, resolving issues end to end and identifying recurring problems for improvement.
Support basic Meta needs such as product/catalog hygiene and link checks.
Prepare weekly operational reporting on sales, returns, customer themes, and open issues.
Help improve SOPs and workflows to reduce repeat issues and increase operational consistency.

Requirements

2+ years experience in eCommerce operations.
Hands-on experience with Shopify and Amazon Seller Central.
Strong attention to detail and comfort with platform-heavy, repetitive work.
Experience handling customer support issues, returns, and refunds.
Solid working knowledge of Google Sheets or Excel.
Ability to work consistently with PST/PT business hours in a remote team.

Nice to have

Experience with helpdesk tools (e.g. Gorgias, Zendesk).
Familiarity with FBA, 3PLs, ShipStation, or returns platforms.
Experience troubleshooting Amazon catalog complexity (variations, flat files).
Basic understanding of Meta product catalogs.

Culture & Benefits

Permanent work from home.
Immediate hiring.
Steady freelance job.