TL;DR

Connectivity Specialist: Providing global connectivity support for %hirify_global% clients and partners, focusing on managing and troubleshooting API integrations with Online Travel Agencies (OTAs). Focus on creating product mappings, resolving API errors, and educating clients on best practices.

Location: Hybrid in Denver. Must be authorized to work in the United States.

Salary: $42,642–$63,963, plus 10% bonus potential.

Company

%hirify_global% is the world’s leading and largest reservation software for tours, activities, and attractions, acquired by Booking Holdings in 2018, serving over 20,000 clients globally.

What you will do

Provide global connectivity support for clients and partners.
Establish, maintain, and troubleshoot API connections between clients and OTAs.
Become an expert in %hirify_global%'s platform features and API integrations.
Create product mappings for seamless booking integration.
Manage inbound requests, prioritize tasks, and resolve API errors.
Educate clients on API best practices and collaborate with internal teams.

Requirements

2+ years customer support experience.
Strong attention to detail and a natural sense of urgency and ownership.
Excellent written and verbal communication skills in English.
Experience working in a culturally diverse work environment.
Independent worker with a high level of maturity.
Must be authorized to work in the United States.

Nice to have

Prior experience working with API connections.
Ability to interpret common programming languages such as JSON.
Fluent in Spanish, Italian, Portuguese, or French.

Culture & Benefits

Medical, dental + vision coverage.
26 vacation days, 10 sick days, 12 paid holidays, and global leave benefits (parental, grandparent, care, bereavement).
401k + employer matching.
Social events, educational opportunities, and wellness benefits.
Work-from-home assistance.
Hybrid work environment.