TL;DR

Customer Success Engineer: Driving long-term customer outcomes across the Veeam Data Platform with an accent on onboarding, adoption, and optimization, as well as proactively identifying churn risk and upsell opportunities. Focus on applying deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

Location: Office-based in the United States.

Salary: $113,000–$259,700 USD (Total Target Compensation, varies by US geographic zone)

Company

Veeam is the #1 global market leader in data resilience, providing data backup, recovery, portability, security, and intelligence to over 550,000 customers worldwide.

What you will do

Configure customer accounts, customize backup policies and storage, and facilitate onboarding for the Veeam Data Platform.
Identify migration opportunities, analyze usage, and conduct success planning sessions to align business outcomes with product adoption.
Conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations, apply the Veeam Data Resilience Maturity Model (DRMM), and deliver quarterly resilience reports.
Monitor signals for churn risk, define mitigation plans, and partner on renewal strategy with technical insights.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.

Requirements

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager).
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Excellent communication, cross-functional collaboration, and stakeholder management skills required.

Nice to have

Familiarity with Veeam platform capabilities.
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.

Culture & Benefits

Unlimited paid time off, plus 3 global VeeaMe Days for self-care.
Paid parental leave (8-16 weeks) and mental health support via SupportLinc EAP.
Medical, dental, and vision coverage from day one.
401(k) retirement plan with matching contributions up to annual limits.
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
Professional training and education, including online learning platforms and a mentoring program.