Product Manager (Voice)

TL;DR

Product Manager (Voice): Leading the development, launch, and lifecycle management of data and voice products for SMB, Mid-Market, Enterprise, and Wholesale customers with an accent on defining product vision, strategy, and roadmaps. Focus on conducting market research, collaborating with cross-functional teams, and analyzing product performance data to drive continuous improvement and exceed corporate budget goals.

Location: Hybrid in Charlotte, NC. Prioritize hiring talent in the Charlotte area.

Company

hirify.global provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

What you will do

• Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends.
• Lead the product development process from ideation to launch, collaborating with engineering, IT, marketing, operations, sales and support teams.
• Translate customer needs and business requirements into detailed user stories and acceptance criteria for development teams.
• Monitor product performance post-launch, using key metrics (e.g., adoption rates, NPS, revenue, churn) to drive continuous improvement and future iterations.
• Support sales and marketing efforts by providing subject matter expertise, developing collateral, and participating in customer visits and presentations.
• Establish and champion a roadmap that inspires the company to deliver solutions for customer unmet needs.

Requirements

• Bachelor’s Degree required (preferred Engineering, IT, or equivalent work experience).
• 5+ years of experience in telecommunications products.
• 3+ years of Product Management, managing the end-to-end product lifecycle.
• Proven track record launching new products in the US market for Small and Medium Business, Large Enterprise and/or Wholesale customers
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently.
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

Nice to have

• Master’s Degree
• Proven track record building a product-led growth engine
• Experience with Asana, Microsoft Planner, Clipchamp, Miro and Postman

Culture & Benefits

• Recognized as a Top Workplace by the Charlotte Observer.
• Competitive compensation and comprehensive benefits program, including medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
• Roles are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.
• Invest in technology that enables the entire team to stay connected.