TL;DR

Trust and Safety Lead: Supporting platform safety and compliance by responding to legal requests, allegations of abuse, and developing T&S policies. With an accent on handling high-stakes escalations and complex workflows, ensuring accurate resolution and integrating T&S into new product features. Focus on spotting risks in new product offerings and translating complex data into actionable updates for stakeholders.

Location: Onsite in New York City headquarters

Salary: $109,700 - $176,985 USD

Company

%hirify_global% is a design-driven platform empowering entrepreneurs to build brands and businesses online with tools for websites, domains, ecommerce, and marketing.

What you will do

Respond to legal requests, abuse allegations, intellectual property infringement, and privacy matters with total accuracy.
Develop and refine Trust & Safety policies and procedures to scale with global regulations and platform growth.
Collaborate with Product, Engineering, and Risk teams to integrate necessary T&S features into new product launches.
Identify risks in upcoming product offerings to ensure the team can support them safely as the business expands.
Serve as a crisis lead for T&S incidents, coordinating response and advising leadership.
Translate complex investigations, data, and risk assessments into clear, actionable updates for senior stakeholders.

Requirements

4-6+ years of Trust & Safety experience at a global internet or technology company, with direct experience handling high-stakes escalations.
Strong working knowledge of global internet law and policy, including copyright, trademark, privacy, content moderation, and platform regulation.
Extensive knowledge of the Trust & Safety industry, including current trends and competitor approaches.
Excellent written communication skills and ability to present complex fact scenarios, risk assessments, and proposals to executive stakeholders.
Exceptional judgment and ability to make objective, evidence-based decisions in ambiguous policy areas.
Comfortable dealing with explicit and/or objectionable content.

Culture & Benefits

A choice between medical plans with an option for 100% covered premiums.
Fertility and adoption benefits, access to supplemental insurance plans, and a Headspace mindfulness app subscription.
Retirement benefits with employer match.
Flexible paid time off, 12 weeks paid parental leave, and family care leave.
Pretax commuter benefit, education reimbursement, and employee donation match to community organizations.
Dog-friendly workplace with free lunch, snacks, a private rooftop, and Hack week twice per year.