Customer Success Manager (Thai Speaking) (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing and growing the customer base in Thailand by ensuring they are leveraging the platform's capabilities and achieving their business objectives. Focus on building strong relationships with key customer stakeholders and providing strategic advice and guidance.

Location: Based in Singapore

Company

hirify.global helps build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.

What you will do

• Serve as the primary point of contact for customers in the Thailand region.
• Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners.
• Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage hirify.global's platform to achieve their goals.
• Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities.
• Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience.
• Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities.

Requirements

• Experience in a customer-facing role, ideally as a CSM, in the technology industry.
• Strong understanding of cloud-based technologies and application security.
• Proven track record of managing large, complex customer accounts and driving customer retention and growth.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong problem-solving skills and the ability to think strategically.

Culture & Benefits

• Committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
• hirify.global provides reasonable accommodations to qualified individuals with disabilities.