TL;DR

Associate Operations Engineer: Monitoring and responding to active events, answering customer inquiries, and resolving issues related to infrastructure technologies. Focus on customer service, problem-solving in a technical environment, and continuous improvement of operations processes.

Location: Flexible work-from-home policy

Salary: USD50,000 - USD60,000 - yearly

Company

%hirify_global% is a technology consulting firm that helps organizations turn technology into meaningful business outcomes.

What you will do

Monitor and urgently respond to active events.
Directly answer customer inquiries by phone, email, or ticket.
Work directly with customers to resolve issues relating to infrastructure technologies.
Ensure tickets are addressed and brought to resolution within specified SLAs.
Write knowledge base and runbook articles for the BMS Operations team and our customers.
Provide feedback on the operations process for continuous improvement.

Requirements

One industry accepted associate-level certification, such as Network+ or CCNA, or comparable experience, or the ability to obtain certification within 6 months of hire.
Basic level networking, including IPV4, DNS, DHCP, and LAN/WAN.
Basic understanding of security and the roles that it plays in an organization.
Basic understanding of data center technologies and virtualization.
Able to perform basic Windows & Linux Server administrative tasks.
Experience with a monitoring and ticketing platform.

Culture & Benefits

Flexible work-from-home policy.
Generous vacation policy.
Health, dental, and vision insurance.
401(k) and Roth 401(k) savings plans with company match.
Learning opportunities to support your growth.