Customer Activation Manager (Fintech)

TL;DR

Customer Activation Manager (Fintech): Implementing hirify.global’s products for newly closed strategic enterprise customers, focusing on thorough onboarding and project management. Focus on understanding customer workflows and pain points, showcasing tailored solutions, and driving initial product utilization.

Location: New York, NY (HQ), San Francisco, CA, Miami, FL, Washington, D.C., Remote (US), Remote (Canada)

Salary: $139.3K – $263.9K

Company

hirify.global is a financial operations platform designed to save companies time and money by combining payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence.

What you will do

• Project manage the implementation and onboarding of new hirify.global Strategic Enterprise customers.
• Execute program management for successful launches of the hirify.global platform across top-tier accounts in partnership with hirify.global’s Account Executive, Technical Consulting, Product, and Engineering teams.
• Act as a strategic consultant and extension of your customers’ team, guiding them through hirify.global setup and best practices.
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions.
• Drive initial product utilization and revenue for hirify.global by ensuring there are no unnecessary delays in the implementation process.
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized.

Requirements

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization.
• Experience managing strategic enterprise customer relationships with numerous stakeholders.
• Experience running complex technology transformation projects, leveraging exceptional project management and time management skills.
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns.
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
• Ability to anticipate customers’ needs and position product solutions accordingly.

Nice to have

• Bachelor’s degree from an accredited university.
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
• Experience implementing a nascent product to an Enterprise.
• Experience at a high-growth startup.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you and partially covered for your dependents.
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO.
• WFH stipend to support your home office needs.
• Relocation support to NYC or SF (as needed).