TL;DR

Production Support Engineer: Supporting and maintaining business-critical applications in a production environment with an accent on incident management, root cause analysis, and system stability. Focus on providing L2/L3 support, coordinating issue resolution with various teams, and ensuring adherence to SLAs.

Location: Must be based in Bengaluru, India. Flexible working options (work from home, office, or hybrid) available within this location.

Company

%hirify_global% is a fast-growing company transforming experiences and improving business outcomes for global brands, with a focus on Fortune 500 engagements.

What you will do

Provide L2/L3 production support, monitoring application health, and responding to incidents.
Perform root cause analysis and implement preventive fixes to ensure system stability.
Coordinate with development, QA, and infrastructure teams for efficient issue resolution.
Support deployments, releases, and conduct post-release validation.
Maintain comprehensive incident documentation, runbooks, and operational procedures.
Ensure strict adherence to SLAs and operational standards.

Requirements

4–7 years of experience in production/application support.
Strong experience with incident management and troubleshooting.
Knowledge of SQL for data analysis and validation.
Experience with monitoring tools and ticketing systems.
Ability to work in shifts or on-call support as required.

Culture & Benefits

Foster creativity, collaboration, and a sense of belonging in an award-winning culture.
Access professional growth opportunities, on-the-job mentoring, and learning assistance.
Receive competitive benefits that support personal and family needs.
Work on world-class engagements with Fortune 500 global brands.
Enjoy flexible working options: choose to work from home, at the office, or go hybrid.
Participate in corporate social responsibility programs to give back to the community.