Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Building effective relationships with current customers and maximizing their lifetime value within the assigned portfolio with an accent on delivering a great customer experience and maximizing the use of products. Focus on delivering outcomes, results and value that exceed customer expectations.

Location: Position located in Melbourne, Australia

Company

hirify.global is a cybersecurity company that empowers organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset.

What you will do

• Forge relationships with new customers and understand their objectives.
• Develop a strategy and plan for achieving customer objectives.
• Monitor customer usage, adoption, and customer health metrics.
• Perform periodic business reviews with customers to confirm satisfaction and resolve technical issues.
• Identify cross-sell opportunities for customer growth.
• Maintain impeccable administration of your accounts in the Company’s CRM.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Experience with Gmail and Google Docs, MS Office (Word and Excel), and web browsers (Chrome, Internet Explorer, etc.).
• Experience with Salesforce or other CRM preferred.
• Familiarity with standard concepts, practices and procedures within the IT Security Field.
• Strong verbal and written communications, time management, and organizational skills.
• Superior customer service skills.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment.