Customer Success Manager (Tech Touch, German)

TL;DR

Customer Success Manager (Tech Touch, German): Building effective relationships and maximizing customer lifetime value within an assigned portfolio by delivering a great customer experience and optimizing product use. Focus on customer onboarding, identifying upsell opportunities, driving product adoption, and managing renewals.

Location: Position located in Berlin, Germany

Company

hirify.global is an AI-driven Human Risk Management platform empowering over 70,000 organizations worldwide to strengthen their security culture.

What you will do

• Forge relationships with new customers and understand their objectives.
• Develop a strategy and plan for achieving customer objectives, leveraging hirify.global assessment tools.
• Manage the onboarding process, including account configuration, product training, and initial campaigns.
• Monitor customer usage, adoption, and customer health metrics.
• Perform periodic business reviews to confirm satisfaction and drive product adoption.
• Coordinate and assist with customer renewals and identify cross-sell opportunities to meet bookings targets.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Experience with Gmail, Google Docs, and MS Office (Word, Excel).
• Experience with Salesforce or other CRM preferred.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Fluent in German.
• Strong verbal and written communications and superior customer service skills.
• Resume must be submitted in English.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment.
• Values radical transparency, extreme ownership, and continuous professional development.