TL;DR

Customer Success Manager (Arabic/French): Build and maintain relationships with customers, ensuring their success and satisfaction with the product, with an accent on program maturity and aligning with executive goals. Focus on managing onboarding, driving product adoption, and identifying opportunities for add-ons and upgrades.

Location: Position located in Dubai, United Arab Emirates

Company

%hirify_global% is an AI-driven Human Risk Management platform that empowers organizations to strengthen their security culture.

What you will do

Forge relationships with new and existing customers, understanding their objectives and developing strategies to achieve them.
Assess customer SAT program maturity and strategize with leadership to develop a sustainable security culture.
Manage the onboarding process, including account configuration, training, and initial phishing campaigns.
Monitor customer usage, adoption, and health metrics to drive additional value throughout the subscription term.
Conduct periodic business reviews and strategic engagement reviews to ensure satisfaction and alignment.
Identify opportunities for add-ons and upgrades, coordinating with Account Managers on cross-sell opportunities.

Requirements

Associate’s Degree or equivalent work experience and education preferred.
Experience managing accounts with complex IT systems and 1000+ employees.
Experience communicating with high-level executives and maintaining composure.
Familiarity with IT Security Field concepts.
Experience with Salesforce or other CRM, Microsoft Excel and Word, Gmail and Google Docs, and web browsers.
Fluent in Arabic and French.

Culture & Benefits

Company-wide bonuses based on monthly sales targets and employee referral bonuses.
Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
Modern, high-tech, and fun work environment.
Visit for more details about benefits in each office location.

Hiring process

An applicant assessment and background check may be part of your hiring procedure.