TL;DR

Team Lead Salesforce Specialist (Fintech): Providing hands-on product and customer support for AgentSync's customers, building trusted relationships, and exceeding expectations throughout the customer and product support lifecycle. Focus on leveraging Salesforce expertise and Agile skills to accurately represent the voice of the customer to product, engineering, customer success, sales, and marketing teams, and creating foundational support processes for fast-growing customer success teams.

Location: Must be based in the US

Company

%hirify_global% is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

Provide hands-on product/customer support for customers.
Build and cultivate trusted, transparent relationships with customers and exceed their expectations.
Understand customer requests, inquiries, and product feature requirements using your Salesforce expertise.
Serve as the insightful, accurate ‘voice of customer’ for product, engineering, customer success, sales, and marketing teams, utilizing Agile skills.
Document, track, and communicate customer/product support requests, resolutions, product bugs, and feature enhancements.
Create and iterate on foundational customer/product support and product feedback loop best-practices processes, tools, and systems.

Requirements

Must have 5+ years of work experience in a Mid-Market/Enterprise SaaS environment.
Experience with Salesforce configuration, administration or power user, including reports and dashboards, list views, data loading, and field and object customization.
Must have 5+ years in a hands-on product/customer support, customer success, technical account management role.
Natural problem-solver, comfortable with complexity and ambiguity.
High-energy, team-first attitude.
Demonstrated ability to partner cross-departmentally to improve strategy and processes.
Ability to coach, train, and mentor others.

Nice to have

Hands-on experience in Salesforce Trailhead or progress towards a Salesforce Admin Certification.

Culture & Benefits

Energetic, collaborative, and inclusive workplace.
Global community with more than 300,000 associates around the world.
Innovative environment where you can build the career path that’s right for you.