TL;DR

Customer Advisor (Customer Success): Partnering with customers to identify high-impact use cases and advise on optimizing their customer experience (CX) strategy for long-term value realization. Focus on developing and delivering strategic consulting engagements, leveraging the latest CS practices, and driving value alignment across solutions.

Location: Remote (United States only)

Salary: $130,000–$145,000 USD annually

Company

%hirify_global% is an AI-powered product company offering a CustomerOS platform to orchestrate the customer journey from onboarding to advocacy for over 2,000 companies.

What you will do

Partner with customers to understand goals, identify high-impact use cases, and articulate a strategic path to value through %hirify_global% solutions.
Advise customer executives and success leaders on optimizing CS strategy using the latest practices and innovative approaches.
Develop and deliver strategic consulting engagements to enhance CX and maximize %hirify_global% value, managing multiple engagements simultaneously.
Lead workshops and innovation sessions with stakeholders to define strategic workflows, performance benchmarks, and value realization goals.
Deliver tailored value assessments, define KPIs, and track value realization progress through customer performance reviews post-deployment.
Drive value alignment across multiple products/solutions, ensuring cohesive narratives and unified outcome measurement.

Requirements

7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes.
Significant leadership experience in customer success roles, demonstrating the ability to guide teams and influence cross-functional initiatives.
Domain expertise in one or more key functions of customer experience (e.g., customer support, onboarding, retention strategy) and proven experience leading research, analysis, and presentation of customer insights.
Exceptional verbal and written communication and presentation skills, capable of articulating complex concepts to diverse audiences, including C-suite executives.
Strong analytical and problem-solving skills with the ability to interpret data and develop actionable recommendations.
Excellent relationship-building skills with a customer-centric mindset and ability to travel 1 Customer-facing Onsite Monthly and 1 Planning offsite Quarterly.

Culture & Benefits

Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage.
Annual bonus and participation in %hirify_global%’s equity program.
$10,000 lifetime fertility stipend and access to coworking spaces around the globe.
Dedicated Recharge Holidays – one long weekend each quarter to relax and reset.
Culture guided by Human-First values, fostering innovation, collaboration, and growth opportunities.