Customer Advisor

TL;DR

Customer Advisor (Customer Success): Partnering with customers to identify high-impact use cases and advise on optimizing their customer experience (CX) strategy for long-term value realization. Focus on developing and delivering strategic consulting engagements, leveraging the latest CS practices, and driving value alignment across solutions.

Location: Remote (United States only)

Salary: $130,000–$145,000 USD annually

Company

hirify.global is an AI-powered product company offering a CustomerOS platform to orchestrate the customer journey from onboarding to advocacy for over 2,000 companies.

What you will do

• Partner with customers to understand goals, identify high-impact use cases, and articulate a strategic path to value through hirify.global solutions.
• Advise customer executives and success leaders on optimizing CS strategy using the latest practices and innovative approaches.
• Develop and deliver strategic consulting engagements to enhance CX and maximize hirify.global value, managing multiple engagements simultaneously.
• Lead workshops and innovation sessions with stakeholders to define strategic workflows, performance benchmarks, and value realization goals.
• Deliver tailored value assessments, define KPIs, and track value realization progress through customer performance reviews post-deployment.
• Drive value alignment across multiple products/solutions, ensuring cohesive narratives and unified outcome measurement.

Requirements

• 7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes.
• Significant leadership experience in customer success roles, demonstrating the ability to guide teams and influence cross-functional initiatives.
• Domain expertise in one or more key functions of customer experience (e.g., customer support, onboarding, retention strategy) and proven experience leading research, analysis, and presentation of customer insights.
• Exceptional verbal and written communication and presentation skills, capable of articulating complex concepts to diverse audiences, including C-suite executives.
• Strong analytical and problem-solving skills with the ability to interpret data and develop actionable recommendations.
• Excellent relationship-building skills with a customer-centric mindset and ability to travel 1 Customer-facing Onsite Monthly and 1 Planning offsite Quarterly.

Culture & Benefits

• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage.
• Annual bonus and participation in hirify.global’s equity program.
• $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
• Dedicated Recharge Holidays – one long weekend each quarter to relax and reset.
• Culture guided by Human-First values, fostering innovation, collaboration, and growth opportunities.