TL;DR

Senior Business Data Analyst (Fintech): Creating optimized headcount and hiring plans for %hirify_global%’s GBSG business with an accent on Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness. Focus on managing dependencies across multiple business units and supply models and leading global process standardization initiatives.

Location: San Diego, California

Salary: 118,500 - 160,500 USD

Company

%hirify_global% is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

Create optimized headcount and hiring plans for %hirify_global%’s GBSG business.
Mitigate capacity risks by managing dependencies across multiple business units and supply models.
Partner with internal technology teams on new initiatives, including the launch of new internal planning tools.
Coordinate with Service Delivery, Partner Management, Talent Acquisition, and Finance teams to analyze historical data and forecast demand.
Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators.
Support Service Delivery & Operational teams to optimize staffing requirements.

Requirements

5+ years of direct experience in Capacity Planning or Labor Modeling.
3+ years in program/project management.
Experience utilizing Excel and SQL.
Experience translating capacity plans and key performance indicators as well as recommendations to senior leaders.
Ability to work successfully in a dynamic, ambiguous environment.
Ability to meet tight deadlines and prioritize workloads.

Culture & Benefits

%hirify_global% provides a competitive compensation package with a strong pay for performance rewards approach.
Position eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.
%hirify_global% conducts regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.