IT Operations Specialist II

TL;DR

IT Operations Specialist II: Providing essential onsite IT support and assisting with daily IT operations for employees with an accent on maintaining IT systems, conference room technology, and hands-on device assistance. Focus on responding to requests, troubleshooting hardware/software, and ensuring a reliable technology experience for all levels of employees.

Location: Fully onsite in San Francisco, CA, United States

Salary: $104,000–$127,000 (annual)

Company

hirify.global runs one of the world’s largest networks, powering and protecting millions of websites and Internet properties globally.

What you will do

• Act as the onsite IT support resource, responding to employee requests and incidents.
• Ensure proper functioning of conference rooms, IT systems, and shared office equipment.
• Assist with IT asset management, including device provisioning and tracking.
• Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms.
• Support small to mid-sized corporate meetings and events.
• Deliver in-person support for hardware, software, and network connectivity issues.

Requirements

• 1–2 years of IT support or helpdesk experience in a corporate environment.
• Strong troubleshooting skills for common hardware, software, and connectivity issues.
• Familiarity with video conferencing platforms (Zoom, Google Meet).
• Knowledge of IT asset management practices.
• Excellent communication and customer service skills.
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Nice to have

• Experience with IT ticketing systems (e.g., Jira Service Management).
• Familiarity with device management tools such as JAMF or Intune.
• Basic understanding of IT security best practices.
• Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.

Culture & Benefits

• Flexible paid time off covering vacation and sick leave, and various leave programs (parental, pregnancy health, medical, bereavement).
• Comprehensive health benefits including Medical, Dental, Vision Insurance, Flexible Spending Accounts, and on-demand mental health support.
• Financial benefits such as a 401(k) Retirement Savings Plan and Employee Stock Participation Plan.
• Opportunity to work for a company committed to building a better, free, and open Internet through initiatives like Project Galileo, Athenian Project, and 1.1.1.1.
• Commitment to diversity, inclusiveness, and providing reasonable accommodations for qualified individuals with disabilities.