TL;DR

IT Operations Specialist II: Providing essential onsite IT support and assisting with daily IT operations for employees with an accent on maintaining IT systems, conference room technology, and hands-on device assistance. Focus on responding to requests, troubleshooting hardware/software, and ensuring a reliable technology experience for all levels of employees.

Location: Fully onsite in San Francisco, CA, United States

Salary: $104,000–$127,000 (annual)

Company

%hirify_global% runs one of the world’s largest networks, powering and protecting millions of websites and Internet properties globally.

What you will do

Act as the onsite IT support resource, responding to employee requests and incidents.
Ensure proper functioning of conference rooms, IT systems, and shared office equipment.
Assist with IT asset management, including device provisioning and tracking.
Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms.
Support small to mid-sized corporate meetings and events.
Deliver in-person support for hardware, software, and network connectivity issues.

Requirements

1–2 years of IT support or helpdesk experience in a corporate environment.
Strong troubleshooting skills for common hardware, software, and connectivity issues.
Familiarity with video conferencing platforms (Zoom, Google Meet).
Knowledge of IT asset management practices.
Excellent communication and customer service skills.
Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Nice to have

Experience with IT ticketing systems (e.g., Jira Service Management).
Familiarity with device management tools such as JAMF or Intune.
Basic understanding of IT security best practices.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.

Culture & Benefits

Flexible paid time off covering vacation and sick leave, and various leave programs (parental, pregnancy health, medical, bereavement).
Comprehensive health benefits including Medical, Dental, Vision Insurance, Flexible Spending Accounts, and on-demand mental health support.
Financial benefits such as a 401(k) Retirement Savings Plan and Employee Stock Participation Plan.
Opportunity to work for a company committed to building a better, free, and open Internet through initiatives like Project Galileo, Athenian Project, and 1.1.1.1.
Commitment to diversity, inclusiveness, and providing reasonable accommodations for qualified individuals with disabilities.