Scaled Customer Success Manager (Edtech)

TL;DR

Scaled Customer Success Manager (Edtech): Overseeing and nurturing a portfolio of smaller UK school partners through scalable content and communication strategies with an accent on developing a tech-touch approach to onboarding and building the Magma Community. Focus on creating compelling content, analysing customer data, and driving successful renewals and growth opportunities.

Location: Onsite in Bloomsbury, London. This role follows an office-first policy, requiring employees to work from the office.

Company

Magma is a rapidly growing edtech company transforming maths education through AI, serving thousands of schools across the UK, U.S., and Europe.

What you will do

• Run kick-off meetings and periodic check-ins, acting as the main point of contact for accounts.
• Build strategies to cohort teachers and coaches, delivering engaging content.
• Lead virtual, large-scale onboarding and professional learning sessions.
• Lead the Magma Maths Ambassador Program to grow the community.
• Identify growth opportunities and support successful renewals with Account Managers.
• Gather customer feedback and analyse data to inform product development.

Requirements

• 3–5 years’ experience in education, professional learning/development, or edtech.
• Proven ability to build and retain strong relationships.
• Self-led, goal-oriented, and highly organised.
• Experience using data and evidence to inform decisions.
• English: B2 required.
• Must work from the office in London.

Culture & Benefits

• Be part of a growing tech scale-up with a mission to improve maths education.
• Supportive, highly collaborative team environment.
• Culture that values innovation where ideas and perspective matter.
• Opportunities to visit partner schools.
• Chance to make a meaningful, lasting impact on education and society.