TL;DR

Scaled Customer Success Manager (Edtech): Overseeing and nurturing a portfolio of smaller UK school partners through scalable content and communication strategies with an accent on developing a tech-touch approach to onboarding and building the Magma Community. Focus on creating compelling content, analysing customer data, and driving successful renewals and growth opportunities.

Location: Onsite in Bloomsbury, London. This role follows an office-first policy, requiring employees to work from the office.

Company

Magma is a rapidly growing edtech company transforming maths education through AI, serving thousands of schools across the UK, U.S., and Europe.

What you will do

Run kick-off meetings and periodic check-ins, acting as the main point of contact for accounts.
Build strategies to cohort teachers and coaches, delivering engaging content.
Lead virtual, large-scale onboarding and professional learning sessions.
Lead the Magma Maths Ambassador Program to grow the community.
Identify growth opportunities and support successful renewals with Account Managers.
Gather customer feedback and analyse data to inform product development.

Requirements

3–5 years’ experience in education, professional learning/development, or edtech.
Proven ability to build and retain strong relationships.
Self-led, goal-oriented, and highly organised.
Experience using data and evidence to inform decisions.
English: B2 required.
Must work from the office in London.

Culture & Benefits

Be part of a growing tech scale-up with a mission to improve maths education.
Supportive, highly collaborative team environment.
Culture that values innovation where ideas and perspective matter.
Opportunities to visit partner schools.
Chance to make a meaningful, lasting impact on education and society.