TL;DR

Revenue Operations Analyst (CX): Supporting and scaling the Customer Experience organization through systems ownership, data integrity, and operational excellence. Focus on translating real-world workflows into scalable, reliable systems through clean data and smart automation.

Location: This is a hybrid position in South Jordan, Utah (M, W, F in-office).

Company

%hirify_global% is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms.

What you will do

Own and administer the core Customer Success technology stack, primarily Gainsight and Salesforce, ensuring data accuracy, reliability, and usability.
Partner closely with Customer Success leadership, CSMs, and Support to understand workflows and translate them into scalable system processes.
Build and maintain dashboards and reports that provide actionable insights into CX performance and customer health.
Identify opportunities to improve data quality, reduce manual work, and streamline post-sales processes.
Serve as a trusted operational partner for CX teams, helping them work more efficiently and effectively.

Requirements

1–2+ years of hands-on experience administering or supporting Salesforce (post-sales or Customer Success use cases preferred)
1-2+ years of experience with Gainsight, including health scores, CTAs, success plans, and reporting
Strong understanding of Customer Success metrics and workflows, including onboarding, adoption, renewals, and churn
Ability to translate business needs into system requirements and scalable solutions
Strong analytical and problem-solving skills with attention to detail

Nice to have

Experience working closely with Support or Revenue Operations teams
Familiarity with SaaS retention metrics such as NRR, GRR, and churn analysis
Experience documenting processes or creating enablement materials for CX teams
Exposure to additional CX or RevOps tools beyond Salesforce and Gainsight

Culture & Benefits

Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
Health Benefits - including Medical, Dental, and Vision and an HSA Match.
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
All employees have access to Impact Suite & to our Employee Assistance Program (EAP).

Hiring process

Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
20-minute phone call with the People Team
45-60-minute video or in-person interview with the Hiring Manager
1-3 rounds of interviews, depending on the role
Final Interview