TL;DR

Manager, Shared Services (Operations): Leading and mentoring an implementation support team to ensure accurate setup of Web Pay Products and high client satisfaction with an accent on handling escalated client issues and workflow consistency. Focus on staff performance, training needs, and continuous improvement within a fast-paced environment.

Location: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID, or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Salary: $80,000–$100,000/yr

Company

%hirify_global% is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce.

What you will do

Provide leadership, coaching, training, and mentoring to the Implementation support staff.
Ensure clients receive appropriate customer service and technical support for Web Pay Products.
Manage day-to-day activities of the Implementation support team, handling escalated client issues.
Collaborate with other departments to ensure consistent policies and procedures.
Work with Learning & Development to assess and manage employee training needs.
Develop and motivate team members, handling disciplinary issues and hiring candidates.

Requirements

2+ years of management experience.
Strong mathematical ability and aptitude for payroll software.
Excellent troubleshooting, listening, and communication skills for client satisfaction.
Ability to multi-task and work in a fast-paced, high-stress environment.
Proficiency in Microsoft Office, especially Microsoft Excel.
English: B2 required.

Nice to have

Bachelor's Degree in an applicable focus area.
Experience in team development and workflow process in a matrix environment.
Project Management and/or Change Management experience.
Knowledge of Access, SQL, or Crystal Reports.

Culture & Benefits

Medical, dental, vision, life, and disability insurance.
401(k) match and financial support perks.
Career development opportunities.
Commitment to diversity, inclusion, and equal opportunity.
Reasonable accommodations for applicants and employees with disabilities.