Enablement Manager (SaaS)

TL;DR

Enablement Manager (SaaS): Responsible for the development and delivery of onboarding and continuous enablement programs for Customer Success Managers with an accent on training programs and content building. Focus on ensuring CSMs have the skills, tools, and knowledge to drive customer outcomes, renewals, and expansion.

Location: New York, NY

Salary: $108,900 - $181,000 USD

Company

hirify.global is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere.

What you will do

• Support the development and delivery of onboarding for new CSMs.
• Build training content on renewal fundamentals, customer outcomes, and product value.
• Coordinate with Sales and Support to ensure clear, consistent renewal and expansion handoffs.
• Maintain CSM enablement materials in Seismic/LMS, ensuring accuracy and easy discoverability.
• Collect feedback from CSMs and CS leaders to inform program improvements.

Requirements

• 8+ years in Customer Success, Enablement, or customer-facing SaaS roles (CSM, CS Ops, Sales, or Support).
• Solid understanding of the SaaS customer lifecycle, renewals, and expansion motions.
• Experience creating and delivering training content for customer-facing teams.
• Strong communication, facilitation, and project management skills.
• Ability to work independently, manage multiple workstreams, and influence cross-functionally.

Nice to have

• Familiarity with Salesforce, Seismic, and LMS platforms is a plus.

Culture & Benefits

• Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.
• Eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
• Committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities.