TL;DR

Lead Technical Trainer, Partners (Product Training): Designing and delivering scalable training programs for %hirify_global%’s service delivery partners, focusing on %hirify_global% platform implementations, customizations, and ongoing application. Focus on hands-on labs, real-world deployments and optimization challenges, and the use of AI to enhance training effectiveness.

Location: This role is open to candidates based in or near Austin, TX

Salary: $94,815—$130,000 USD

Company

%hirify_global% is the AI-first hybrid observability platform powering the next generation of digital infrastructure.

What you will do

Design, develop, and deliver scalable training programs for professional services partners.
Facilitate workshops, hands-on labs, and scenario-based learning experiences on the LM platform, implementation methodology, configuration standards, customization best practices, real-world deployments and optimization challenges.
Partner with Strategic Partner Success Lead, Partner Solutions Engineer, and internal SMEs to develop partner onboarding journeys and ongoing education initiatives.
Track and report on training participation, certification progress, and success outcomes.
Design and maintain hands-on labs, demos, and code samples leveraging APIs, SDKs, and automation frameworks.
Use AI to accelerate & enhance content development, training delivery, and program management, and continually enhance training effectiveness.

Requirements

Bachelor’s degree in Computer Science, Education, IT, or a related field, or equivalent professional experience.
6+ years of experience in technical training, partner enablement, or professional services delivery within SaaS, IT operations, or cloud infrastructure environments.
Strong grasp of APIs, automation, and software integration in SaaS or enterprise environments.
Strong technical understanding of IT infrastructure, monitoring, and observability platforms (%hirify_global% experience preferred).
Proven experience delivering instructor-led and virtual technical training.
Ability to travel up to 50% for in-person training sessions, partner workshops, and certification events.

Culture & Benefits

Dedicated to trust, customer obsession, agility, and striving to be better every day.
Certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Comprehensive health, dental and vision coverage.
Generous parental leave policies.
401K with company matching.
Unlimited vacation policy.