Manager, Customer Success (SaaS)

TL;DR

Manager, Customer Success (SaaS): Leading a Customer Success team to improve customer retention, adoption, and revenue growth, with an accent on strategic planning and execution. Focus on coaching and scaling talent, monitoring key metrics, and ensuring customer objectives translate into business outcomes for hirify.global.

Location: Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Wed, & Thurs)

Company

hirify.global automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers.

What you will do

• Hire, lead, mentor, and develop a team of Customer Success Managers.
• Oversee the management of a portfolio of customers, ensuring high levels of satisfaction and retention.
• Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities.
• Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress.
• Act as a customer advocate, championing their needs and feedback within the organization.
• Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.

Requirements

• 3+ years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space.
• 2+ years’ of proven people leadership experience directly managing a team of Customer Success Managers or similar quota carrying customer-facing roles.
• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
• Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
• Fluent in English, with excellent written and verbal communication skills.
• Experience with Salesforce required.
• This position is NOT eligible for Visa sponsorship.
• Due to operational policies, hirify.global is unable to hire for this role within the city limits of Chicago.

Culture & Benefits

• Collaborative, kind, and curious community.
• Full-time work that is hybrid remote.
• Comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited PTO.