Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Driving customer success by increasing adoption and value realization of hirify.global's AI search platform with an accent on relationship management, product training, and proactive recommendations. Focus on identifying expansion opportunities and mitigating churn risk through issue resolution and customer feedback.

Location: Hybrid (London, England). Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

Company

hirify.global is a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale.

What you will do

• Drive customer success by increasing platform adoption, value realization, and growth.
• Lead user enablement through product trainings and best practice recommendations.
• Partner with Solutions Architects to guide customers through project management and technical requirements.
• Provide proactive recommendations to optimize platform use and maximize product value.
• Identify at-risk accounts and opportunities for partnership expansion.
• Function as the voice of the customer, providing internal feedback for product improvement.

Requirements

• Fluency in English.
• 2-3 years of experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business.
• Experience supporting a highly technical product and managing a portfolio of accounts.
• Demonstrated ability to establish relationships, communicate effectively at all levels, and influence others.
• Proven time management skills with the ability to prioritize tasks.

Culture & Benefits

• Flexible workplace strategy emphasizing individual impact and contribution over physical location.
• High-trust environment with autonomy to choose work location and schedule.
• Global presence with offices in Paris, NYC, London, Sydney, and Bucharest.
• Commitment to creating an inclusive workplace where everyone is respected and supported.
• Values of GRIT, TRUST, CANDOR, CARE, and HUMILITY.