TL;DR

Technical Support Consultant (Web Hosting & Billing): Delivering outstanding technical support via emails and chats, assisting customers with account-related issues and general support questions with an accent on troubleshooting and maintaining customer relationships. Focus on handling billing inquiries, refunds, subscriptions, and account issues using your technical background and analytical skills.

Company

%hirify_global% is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

Deliver outstanding technical support via emails and chats.
Assist customers with account-related issues and general support questions.
Perform basic troubleshooting and escalate complex Level 2 issues to higher-level support teams when required.
Build strong and lasting customer relationships.
Maintain deep understanding of client solutions and meet KPI.
Communicate with developers and cross-functional specialists.

Requirements

English: C1 level or higher
1–3 years of experience in technical or customer support.
Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal).
Ability to handle billing inquiries, refunds, subscriptions, and account issues.
Basic web hosting support knowledge (logins, site access, domain checks).
Technical background with basic HTML and CSS knowledge.
Experience with CRM tools and Confluence.
Strong analytical thinking and research skills.
Positive, proactive and responsible attitude.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

Experience with Intercom.

Culture & Benefits

Flexible schedule.
Opportunity to cooperate fully remotely.
Inclusive international environment.
Balance between project workload and personal time, with an internal health policy.
Responsive leadership interested in your development and long-lasting cooperation.
A culture built on trust, with no time-tracking requirements.