TL;DR

Customer Success Architect (SaaS): Providing strategic technical guidance and expertise to ensure customers achieve maximum value from the %hirify_global% platform with an accent on designing and optimizing customer solutions, aligning platform capabilities with business objectives. Focus on providing hands-on technical support, troubleshooting, and guidance on best practices to maximize the platform's potential.

Location: Position located in London, United Kingdom

Company

%hirify_global%'s AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset.

What you will do

Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
Collaborate with CSMs to understand customer goals and develop tailored solution architectures.
Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption.
Conduct regular technical reviews and health checks to ensure customers are maximizing the platform's potential.
Advocate for customer needs by collaborating with Product, Engineering, and Support teams.

Requirements

2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.
Strong technical background with expertise in APIs, cloud platforms, security solutions, etc.
Experience in leading workshops, facilitating meetings, and driving executive alignment.
Proven ability to architect and deploy enterprise-level solutions
Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
Ability to work independently and as part of a team

Culture & Benefits

Company-wide bonuses based on monthly sales targets.
Employee referral bonuses.
Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
Modern, high-tech, and fun work environment.