Senior Program Manager (Abuse)

TL;DR

Senior Program Manager (Abuse): Develops and implements comprehensive abuse risk strategies across Square's communications capabilities with an accent on balancing seller growth and infrastructure protection. Focus on ecosystem abuse mitigation, collaboration with cross-functional teams, and data-driven policy changes.

Location: This role can be performed remotely from any location in the continental US.

Salary: $123,400—$223,100 USD

Company

hirify.global is one company built from many hirify.globals, all united by the same purpose of economic empowerment.

What you will do

• Develop and implement comprehensive abuse risk strategies that enable sellers to grow with Square while balancing controls that protect Square's infrastructure
• Build a roadmap for abuse mitigation across the Square ecosystem that aligns with overall risk management framework
• Collaborate with Machine Learning, Data Science, Operations, Product Management, and Engineering teams to identify and implement control improvement opportunities
• Define, review, and communicate strategy, key metrics, and project updates across a diverse stakeholder group
• Use analytics to monitor performance and support policy changes
• Lead and manage multiple projects simultaneously with competing priorities

Requirements

• 8+ years experience in a project or program management role focused on risk management
• Expertise in phishing and scam abuse risk management for SMS and email
• Experience delivering risk management results as a leader of cross-functional product teams in a complex organization across many product surfaces
• Ability to break down complex projects into manageable, interdependent deliverables
• Ability to use data to identify problems, trends, and anomalies, and to make recommendations for new programs
• Excellent written and oral communication skills, with the ability to synthesize complex information and make clear recommendations on a course of action

Nice to have

• Experience in a project or program management role focused on risk management, ideally in the phishing & scam abuse or trust & safety space
• Expertise in payments fraud, inauthentic accounts, and account takeovers

Culture & Benefits

• Equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.
• Committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.
• Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.
• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.