Technical Incident Lead (Fintech)

TL;DR

Technical Incident Lead (Fintech): Strengthen operational resilience and raise incident response standards across the bank with an accent on fast diagnosis and coordination of engineering teams. Focus on root cause analysis, failure patterns, and driving follow-up actions to prevent repeat incidents.

Location: Hybrid

Company

Allica is the UK’s fastest growing company and the fastest-growing financial technology (Fintech) firm ever, aiming to help established SMEs.

What you will do

• Act as a technical incident lead during live incidents, coordinating investigation, decision-making, and recovery activities.
• Deliver clear technical and business updates during live incidents, tailored to both technical and non-technical audiences.
• Lead or support root cause analysis for significant incidents, working closely with engineering, Operations, and Product teams.
• Drive follow-up actions, ensuring clear ownership, timescales, and closure.
• Maintain control of the incident bridge, ensuring actions are clearly owned, prioritised, and progressed at pace.

Requirements

• Strong communicator who can remain calm and authoritative under pressure, with the ability to explain complex technical issues clearly.
• Demonstrates ownership and accountability, prioritising critical tasks and seeing them through to resolution.
• Proven experience in SRE, DevOps, 2nd/3rd line Engineering, NOC, or a similar technical operations role.
• Solid understanding of ITIL v4 Incident, Problem, and Change management principles, with practical application in live environments.
• Comfortable challenging constructively and influencing across engineering, operations, and business teams.

Nice to have

• Experience working in a regulated or financial services environment, ideally within UK banking or payments.
• Experience authoring, reviewing, or improving runbooks, playbooks, or operational documentation.

Culture & Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Private health cover
• Family friendly policies including enhanced Maternity & Paternity leave